Shipping & Returns

Shipping Information

All orders are dispatched from Dubai, United Arab Emirates.

We currently ship within the UAE, across the GCC, and internationally.

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Delivery Timeframes

UAE:
1–4 business days

GCC:
3–7 business days

International:
5–10 business days

Delivery times may vary during promotions, holidays, or due to customs processing in destination countries.

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Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order size.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

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Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

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Returns & Exchanges

We accept returns within 7 days of delivery, provided that:

* Items are unworn and unused
* Original tags are attached
* Packaging is in original condition

Returns that do not meet these conditions may not be accepted.

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How to Request a Return

To initiate a return, please email:

returns@lotofficial.com

Include your order number and reason for return in the subject line.

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Refund Processing

Once your return is approved and received, refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item is faulty or incorrect.